We trust that our work for our clients will run smoothly, but if, for any reason, you should have any concerns then please discuss them with the person handling your matter. If this does not resolve the problem, or you would prefer not to speak to them, please contact our Client Care Manager at our Morecambe office on 01524 834222 or by post to 20 Victoria Street, Morecambe, LA4 4AH.
The Client Care Manager will investigate your concerns and send you a detailed response including suggestions for resolving the matter within 21 working days, although most concerns are resolved much more quickly than this.
If you are not satisfied with our response we will consider your further comments and give you our final position on your matter within a further five working days.
Following the conclusion of this process, if we have still not addressed your concerns to your satisfaction, you can refer your complaint to the Legal Ombudsman. Their contact details are as follows:
Post: PO Box 6806, Wolverhampton, WV1 9WJ
Telephone: 0300 555 0333
If you do this, you should do so within six months of receiving our final response and no more than one year after the problem occurred or one year from when you should reasonably have known there was cause for complaint.
The Solicitors Regulation Authority can also help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
You can raise your concerns with the Solicitors Regulation Authority via their website at www.sra.org.uk/consumers/problems/report-solicitor.page